How FCM Travel builds a learning organization with innovative training design
FCM Travel is a business travel company within the Australian Flight Centre Travel Group. The organization faces a wide range of learning challenges: managing compliance training, supporting the onboarding of new hires, optimizing employee upskilling, and ensuring impact measurement of training initiatives.
“How do we choose the right tool? How do we accurately track our results? How do we use AI to save time in design? How do we maximize learning for employees with different skill levels and in multiple languages?” These were the questions raised by instructional designers Hugo Ramet and Julien David.
Whether you are a Learning Manager, a Digital Learning Specialist, or an Instructional Designer, discover the solutions they found to these challenges.
Tackling large-scale learning challenges at FCM Travel
Ensuring compliance for thousands of employees
Compliance training is a cornerstone for any large organization. For FCM Travel, this means more than 300 people in France, Switzerland, and Spain, and up to 8,000 across the group. Ensuring rigorous tracking of compliance completion was a major challenge.
Accelerating employee integration and skill growth
Onboarding new employees and upskilling existing teams was also a top priority. It was essential to provide continuous, high-quality training to ensure mastery of business-critical topics and foster employee engagement.
Scaling hybrid learning across languages and countries
With employees spread across several countries, FCM Travel needed a solution capable of delivering training at scale in multiple languages, while adapting to different skill levels. Tracking completion rates and automating reminders were also critical requirements.
“Moving from training that was only face-to-face to a hybrid format, where learners become active participants and can progress at their own pace.”
Julien David, Instructional Designer
Why FCM Travel chose the Teach Up LCMS
An intuitive tool easy to adopt
Teach Up was adopted seamlessly thanks to its intuitive interface. While easy to use, the platform also offers deep and varied capabilities, allowing fully customized learning experiences.
Driving learner engagement with interactive design
Switching to a more engaging and interactive approach was a true game changer for instructional designers. Training no longer relies solely on static presentations but now includes dynamic, learner-centric activities.
“More than the interface, it’s about adapting the way we think and design training. Before, we had slides and traditional presentations. Today, we design in a much more engaging, interactive way.”
Hugo Ramet, Instructional Designer
Streamlining training operations and reporting
- Labels and targeting: Labels enable precise targeting of specific employees or departments for dedicated training.
- Automated reminders: Automatic notifications have simplified follow-up, ensuring that employees complete required modules, reducing dropouts and increasing completion rates.
- Comprehensive analytics: The statistics provided by Teach Up met FCM Travel’s need for measuring training impact, with the ability to quickly share results at group level.
The 3 features FCM Travel loves most
How AI reduces design time and boosts efficiency
The integration of generative AI in training design has added significant value. It helps create structured outlines and introductions, making it easier to launch new modules and generate relevant questions, all based on FCM Travel’s reference content.
“When you’re facing a lot of documents and don’t know where to start, generative AI provides a base. It gives you an introduction, a plan, and helps inspire new modules.”
Julien David, Instructional designer
Adaptive Learning: a personalized path for every learner
Adaptive Learning has enabled personalized training paths tailored to each employee’s skill level. Positioning tests and key questions ensure solid knowledge validation before advancing to more complex topics. Engagement has increased thanks to learners’ active involvement in their own progress.
“Before, a senior profile would follow the same path as a more junior one. Today, Adaptive Learning automatically personalizes training to each learner.”
Hugo Ramet
In addition, automated reminders and detailed analytics make it possible to measure training impact and adapt content accordingly.
Driving ongoing innovation in training delivery
The platform’s innovative features allow training modules to be quickly adapted to the specific needs of each department.
“It’s innovative because when we chose the product, it didn’t look like the others. New features are released very quickly—we always get something new, and that’s fantastic!”
Julien David, Instructional designer
FCM Travel’s experience with Teach Up perfectly illustrates how a company can overcome the challenges of large-scale training by adopting innovative, adaptive solutions. By integrating technologies like generative AI and Adaptive Learning, FCM Travel has not only improved training quality but also strengthened employee engagement and satisfaction.
Beyond results, FCM Travel has successfully developed a learning organization by making knowledge sharing easier across teams and promoting Teach Up internally with different departments and subject-matter experts. This cross-functional activation has facilitated collaboration with functions like marketing, reinforcing the company’s culture of continuous learning.
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