Customer relations training

Create training that flips ordinary service into extraordinary loyalty

Your support, advisory, and after-sales teams must handle demanding customers, sometimes facing difficulties, sometimes frustrated. Giving them the right relational reflexes is strategic to maintain satisfaction and loyalty. With Teach Up, create interactive training and personalized practice sessions that prepare them for real-life situations, while tracking their progress and the direct impact on the customer experience.

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Give your frontline teams the exact skills they require to excel

Gain skills effortlessly between tasks

Accelerate skills development with short, targeted modules, accessible in one click on mobile, desktop, or directly within their work environment. Your agents can practice at their own pace in 5 to 10-minute micro-sessions you’ve designed, without affecting their availability for customers.

Tailored learning paths to strengthen core skills

Thanks to modules that adapt in real time to each learner’s level, your agents progressively develop the essential soft skills: active listening, empathy, and conflict resolution. Hyper-memory activities ensure long-term retention, even in complex situations.

Practical scenarios to turn theory into real-world skills

Offer concrete, varied scenarios. Your teams practice in writing or verbally, receive immediate feedback to improve quickly, and repeat until the skill is mastered. Each scenario becomes an operational drill directly transferable to real situations.

Equip your team to transform every challenge into a customer win

Anticipate and manage complex situations with confidence

Tough calls, upset customers, new procedures… Your teams must stay effective, even under pressure. By training through realistic, progressive scenarios, they learn to stay in control and defuse tension without compromising the customer experience.

« It’s an extremely playful approach to a professional situation, in which learners are given a great deal of autonomy to progress at their own pace. It’s an advantage compared to a traditional in-person approach. The learning progression is very well designed and the AI Coach offers an unparalleled simulation experience. ».

Dan Coulangeon

Talent Manager

HappyCulture

Cultivate long-term client care practices

Active listening, empathy, rephrasing: these behavioral skills are at the heart of customer relations. Engaging activities, hyper-memory quizzes, and instant explanations help your agents turn theory into natural reflexes, ready to use in their very next customer interaction.

« This type of format appealed to me much more than an in-person training. Today, I feel more confident answering calls—even when a customer is standing in front of me »

Christina Nabaa

Receptionist

HappyCulture

Level up your updates and call scripts

New products, changes in procedures or messaging—every adjustment can impact the customer experience. Interactive modules and contextualized exercises allow your teams to adopt these updates quickly and respond confidently from day one.

« The HappyCulture hotels benefit greatly from this successful partnership, which truly develops our employees’ skills »

Alexandra Prigent

Co-founder

Make Me Glow

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Why choose Teach Up to create and deliver your customer service training?

Easily create online training and practice sessions: turn your existing onboarding materials into interactive modules. Easy to use, fast to deploy.

Intuitive creation

Deliver skill growth tailored to each person: every employee trains at their own pace on their real challenges, with instant feedback and measurable progress.

Personalized learning

Monitor onboarding progress in real time: track development, automate reminders, and link training results directly to your business KPIs.

Performance tracking